Getting the best out of telehealth - tips and tricks you should know

Telehealth has become a really easy and flexible way to connect with services without needing to travel. Whether you’re jumping on a quick check-in or a longer session, a bit of preparation can make a big difference in how smooth and comfortable the experience feels.

Getting set up

The good news is you don’t need anything fancy to get started. Most people use a smartphone, tablet, or laptop with a camera, microphone, and speakers built in. Before your session, it’s worth checking that everything is working properly - especially your audio and camera - so you’re not troubleshooting once things begin. A stable internet connection is key. If your Wi-Fi can be a bit patchy, sitting closer to your router or switching to mobile data can help. It’s also a good idea to jump on a few minutes early so you’ve got time to get settled.

Choose a space that works for you

Where you take your session matters more than you might think. Try to find a quiet, private space where you feel comfortable speaking openly without interruptions. Let others in your household know you’ll be in a session if you can, and consider using headphones to improve sound quality and add a bit of extra privacy. Good lighting can also help - having a light source in front of you (rather than behind you) makes it easier for the other person to see you clearly.

A quick note on costs

Generally, you’ll just need your own device and internet connection to access telehealth. The service you’re connecting with will usually cover the platform they use (like Zoom or similar), but it’s always worth double-checking if you’re unsure.

Keeping things private and secure

Online sessions are designed to be safe, but like anything on the internet, there are some risks. Using a secure, password-protected internet connection is a simple way to reduce these. It’s best to avoid public Wi-Fi if possible, especially for more personal conversations. Being in a private location also helps protect your confidentiality. While most services take steps to meet privacy and security standards, no online platform can guarantee 100% protection - so a few small precautions go a long way.

During your session

If something goes wrong - like the call drops out or the sound cuts - it’s completely normal. Just reconnect or follow the instructions your provider has given you. Having a backup plan, like switching to a phone call, can be helpful if your connection is unreliable. It can also help to treat your telehealth session a bit like an in-person one. Try to minimise distractions, keep what you need nearby (notes, questions, water), and give yourself time before and after to settle in and reflect.

Finding what works best for you

Telehealth works really well for a lot of people, but it’s not always the perfect fit for every situation. Some conversations or supports might feel easier face-to-face, and that’s okay. The most important thing is finding an approach that feels comfortable and works for your needs.